A recurring topic of conversation that occurs between my clients and me as a coach, is the fear of making faults and mistakes. For many, faults and mistakes mean a great sense of failure and in some organizations, this experienced is more severe than others.
But what exactly is an error or a mistake? There are a large number of factors that influence here, including how well you learned before, the environment and personal conditions.
But if instead of seeing faults and mistakes as something negative and something that we are afraid of, to see it as an opportunity for learning and development, then the whole meaning changes and this is what becomes the coach's role when these questions, concerns and fears emerge.
To transform a mistake or fault into development, a 3-step model is required:
1 - Start by telling the person who made a fault/mistake, "that now it was a bit crazy or wrong"!. Remember to communicate in a decent way.
2 - Then tell how the error or mistake happened, so that the person who made the fault/mistake understands how it became an error/mistake. If the person does not understand how they did it, they are likely to repeat the fault/mistake.
3 - Then explain how the person should do the right thing and thereby transform the fault/mistake into learning and development.
What is unfortunately common, is that many people only use the first step, which makes the person who made the fault/mistake feel like a bad person or even stupid and above all, will be afraid to try again, which can strongly counteract all forms of development.
By using the 3-step model above, you can change an entire company culture!
If you need to develop leaders and staff groups, contact us!
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